FAQs

• What if I don’t receive my ticket?

  If you have not received your e-ticket 5 days before your event, please check your junk folder. If you still haven't received a ticket by email, please contact us on 0161 225 0225 or email customercare@humanappeal.org.uk.

• Is there allocated seating?

  There are dedicated seats for premium ticket holders only (first 3 rows). The remainder of the seats will be allocated on a first-come-first-served basis.

• What time will the doors open?

  Doors open at 6.00pm

• What is the latest I can arrive?

  We aim to have everyone seated by 6.45pm and the show starts at 7.00pm. Late arrivals will likely get poorer seats. We strongly encourage you to arrive early so that there is less disruption to the event and so that you can have a thoroughly enjoyable time.

• Are accessible seats and assistance available?

  This varies from venue to venue. For access, we suggest you contact the venue or email us and we will check for you. Seats can be moved to accommodate those with accessibility issues. We will always do our best to help those that require assistance, however, at times this may be difficult, so we would suggest that you have a friend or family member willing to assist.

• Is there a minimum age?

  There is no minimum age – this is an event for the whole family to enjoy.

• Is there somewhere I can pray?

  Yes, there will be a small area for prayer at each venue.

• Will there be photography and videography at the event?

  Yes – we will have a dedicated photographer/videographer to capture the event and audience so we can share the work we do with the rest of the world. If you don’t wish to be photographed or captured on video please let a member of the Human Appeal team know.

• Can I get a refund?

  Refunds can be only offered 7 days before the event and may be subject to an admin charge.

• What if the event is cancelled?

  If the event is cancelled you will be offered a full refund.

• Is my payment secure online?

  All transactions on our website, donations or ticket sales, are secured with up to date encryption.

• Will there be food and / or refreshments on the evening?

  No hot food or drink will be provided or sold at the event (except the New Year's Eve event in London). There may be snacks and soft drinks for sale but this will vary from venue to venue.

• Can we bring food and drink to the event?

  No hot food or drink is to be consumed in the venue – you may be requested by the venue via our event team to discard your food or drink items if seen being consumed.

• Are children free to attend under a certain age?

  We encourage children over 12 years to attend with adult supervision. We are keen to ensure that during performances there is minimal disruption and our guests are able to enjoy the event. Ticket prices are the same for both adults and children.

• Will there be free car parking at most of the venues?

  Car parking varies from venue to venue. Please see the venue website or contact us for details of the specific event you wish to attend and we will check for you. For most of the London venues, there is no or little free parking.

• Is the show child friendly?

  This is an event for the whole family to enjoy – kids, teens and adults that want a night of fun and laughter whilst supporting the great charity work that we do are most welcome.